APA Style
ROBERT C. FORD, Ph.D., MICHAEL C. STURMAN, Ph.D. and CHERRILL P. HEATON, Ph.D.. (2012).
Managing Quality
Service in Hospitality: How Organizations Achieve
Excellence in the Guest Experience .
USA:
Delmar Cengange Learning.
Chicago Style
ROBERT C. FORD, Ph.D., MICHAEL C. STURMAN, Ph.D. and CHERRILL P. HEATON, Ph.D..
Managing Quality
Service in Hospitality: How Organizations Achieve
Excellence in the Guest Experience.
USA:
Delmar Cengange Learning,
2012.
Text.
MLA Style
ROBERT C. FORD, Ph.D., MICHAEL C. STURMAN, Ph.D. and CHERRILL P. HEATON, Ph.D..
Managing Quality
Service in Hospitality: How Organizations Achieve
Excellence in the Guest Experience.
USA:
Delmar Cengange Learning,
2012.
Text.
Turabian Style
ROBERT C. FORD, Ph.D., MICHAEL C. STURMAN, Ph.D. and CHERRILL P. HEATON, Ph.D..
Managing Quality
Service in Hospitality: How Organizations Achieve
Excellence in the Guest Experience.
USA:
Delmar Cengange Learning,
2012.
Print.