Gaya APA

Ph.D., R, C, F, P, M, C, S, P, A, C, P, H. (2012). Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience . USA: Delmar Cengange Learning.

Gaya MLA

Ph.D., ROBERT, C., FORD,, Ph.D.,, MICHAEL, C., STURMAN,, Ph.D., And, CHERRILL, P., HEATON,. "Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience". USA: Delmar Cengange Learning, 2012. Text.