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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience
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Informasi Detil
| Judul Seri |
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| No. Panggil |
647.94068
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| Penerbit | Delmar Cengange Learning : USA., 2012 |
| Deskripsi Fisik |
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| Bahasa |
English
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| ISBN/ISSN |
978-1-4390-6032-2
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| Klasifikasi |
647.94068
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| Tipe Media |
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| Tipe Pembawa |
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| Edisi |
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| Subyek |
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| Info Detil Spesifik |
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| Pernyataan Tanggungjawab |
ROBERT C. FORD, Ph.D., MICHAEL C. STURMAN, Ph.D. and CHERRILL P. HEATON, Ph.D.
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