Gaya APA

Ph.D, F, T., Chandra, G. (2011). SERVICE, QUALITY & SATISFACTION Edisi: 3 . Yogyakarta: ANDI.

Gaya MLA

Ph.D, Fandy, Tjiptono,., Chandra, Gregorius. "SERVICE, QUALITY & SATISFACTION Edisi: 3". Yogyakarta: ANDI, 2011. Text.